Leandro Ruffo is a dedicated and proactive Senior Planning Analyst with a background in management, leadership, and analytics. They have extensive experience in workforce management (WFM), performance improvement, and business intelligence, having held various roles in companies like Teleperformance, Contabilizei, and Mutant. Leandro has contributed to operations in both outbound and inbound contact centers, focusing on performance analysis, forecasting, and strategic planning while utilizing advanced tools such as SQL, Power BI, and Python. Currently, Leandro is pursuing a Bachelor’s degree in Production Engineering and a Technologist degree in Data Science from the Universidade Federal do Rio Grande do Norte and Estácio, respectively.
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