Luca Bettaglio is a seasoned professional with extensive experience in the call center industry, currently serving as Chief Operating Officer at Teleperformance since September 2012. Prior roles include Call Center Manager at Visiant Contact for operations in Rome and Arzano, and similar managerial positions at Cronos Italia and Comdata Spa, where Luca also focused on offshoring development. Luca’s career began as an Operations Supervisor at Comdata SpA and included training and supervisory responsibilities at AlmavivA S.p.A. Luca holds a Laurea in economics from Università di Pavia, earned between 1990 and 2001.