Lucas Ledra is a seasoned executive with over 23 years of experience in Marketing, Operations, Customer Experience, and BPO across major telecom, technology, and service companies. They currently serve as the Director of Operations at TP, leading large-scale customer experience operations while focusing on team development and strategic business objectives. Previously, Lucas held the position of Chief Commercial Officer at Allrede Telecom, where they managed B2C and B2B operations, driving significant revenue growth and customer retention. Their diverse background includes leadership roles in product management and operations at companies like Oi, Brasil Telecom, and Tahto, showcasing expertise in agile methodologies and market strategies. Lucas holds an Executive MBA in Business Management from Ibmec and a degree in Food Engineering from Pontifícia Universidade Católica de Goiás.
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