Luis Claudio is currently a Senior Operations Manager at Teleperformance, with a robust background in customer experience and operational leadership. They have previously held senior management roles at TIVIT and Vidax Teleserviços S/A, leading teams of over 2,500 collaborators and focusing on enhancing customer satisfaction and operational efficiency. Luis Claudio's education includes an Executive MBA in Strategic People Management from Fundação Getulio Vargas and a Bachelor's degree in Business Administration from Universidade Paulista. They are passionate about operational excellence and continuous improvement, having successfully implemented policies that enhance profitability while increasing customer satisfaction.
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