Luis Prates is an experienced professional with over 15 years in Process and Quality management, currently serving as a Senior Process Manager at Teleperformance, where they lead a team focused on Continuous Improvement and Lean Six Sigma initiatives. They are responsible for governing technology and analytics projects within the Digital Transformation division, reporting directly to local directors and liaising with the LATAM group on KPIs and project outcomes. Luis holds a Black Belt certification and has previously directed various consulting projects across Latin America and the United States. Their educational background includes a postgraduate specialization in Business Intelligence & Analytics from Universidade Anhembi Morumbi and a degree in Business Administration from UNINOVE.
This person is not in the org chart
This person is not in any teams
This person is not in any offices