Manish Bhatt is an experienced IT Manager currently employed at Teleperformance, specializing in offshore transitions and operational management of modern telecom products such as GENESYS Pure Cloud, NICE, VERINT, and AVAYA. Prior to this role, Manish worked at Avaya for over seven years, serving as a Principal Engineer and Global Subject Matter Expert for call recording and workforce management solutions. Additional experience includes roles as a Senior Engineer, Support Engineer, and VOIP Operations Engineer across various organizations, with a strong focus on VOIP technology, device configuration, and network troubleshooting. Educational qualifications include an MBA in Operations Management from Amity University and a B.Tech in Electronics and Communications Engineering from Lord Krishna College of Engineering.
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