Marcelo Silva is a customer experience manager with 9 years of experience in the customer service sector, including roles in technical support and operations management. They have demonstrated proficiency in managing support operations for major clients, implementing strategic plans to optimize performance, and enhancing client satisfaction. Currently serving as a Senior Operations Coordinator at Teleperformance Brasil, Marcelo oversees a large team while ensuring the maintenance of high operational standards and compliance with industry benchmarks. Marcelo’s educational background includes a degree in Management Process from Universidade Cruzeiro do Sul.
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