Melanie Govender possesses extensive experience in customer service management, primarily within the telecommunications and pay TV sectors. From February 2016 to February 2019, Melanie served as Manager: Customer Services at Bytes People Solutions (Pty) Limited, overseeing multiple accounts and managing a large team of approximately 350 employees. Previous roles included Operations Manager and Call Centre Manager at Inter-Active Technologies, where leadership of teams, performance management, and operational oversight were key responsibilities. Additional roles have included Regional Manager at Webhelp and various management positions in call centers, demonstrating a strong track record in contact center operations. Melanie holds several qualifications, including a New Management Development Program degree from USB and Lean Six Sigma certifications from COPC.
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