Melvin González

Melvin González is a Site Operations Manager at Teleperformance, where they currently oversee operations on a country level and manage multiple clients across various sectors. With over nine years of experience in the call center industry, Melvin has held multiple roles, including Account Manager and Assistant Contact Center Manager, where they focused on achieving KPIs and enhancing employee satisfaction. Previously, they worked as an Instructor at silver gym and an Assistant Financial role at Telefonia Digital Movil. Melvin holds a degree in Industrial Engineering from Universidad Francisco Gavidia and a TOELF certification in English Language and Literature from Academia Europea El Salvador.