Mina Ibrahim

Mina Ibrahim is a seasoned professional with over 16 years of experience in contact center operations and business outsourcing across various industries. They hold an MBA from Cardiff University and are a Lean Six Sigma Green Belt certified manager, recognized for leading numerous projects that enhance process efficiency and financial returns. Currently, as the Global Director of Client Solutions at Teleperformance, Mina oversees a large operation in Egypt, managing a team of over 500 employees serving the U.S. market, and has been instrumental in launching multiple new lines of business. Their expertise encompasses operations management, customer relationship management, and performance improvement, marking them as a key figure in the outsourcing industry.