Mladen Maric

Mladen Maric is a Customer Operations Expert with extensive experience as a Project Manager, Business Analyst, and Business Transformation Specialist. Mladen has worked with local and central government, as well as in the private sector, demonstrating a proven record in leveraging new technologies for revenue growth and cost savings. Mladen has held roles such as Senior Business Analyst at SEGRO plc and Business Analyst at Brent Council, leading corporate projects and streamlining processes to achieve significant efficiencies. Additionally, Mladen currently serves as a Customer Operations Expert at Teleperformance, providing user support and coaching. Mladen holds a first-class honors degree in Latin American Studies and Human Resource Studies, as well as a Distinction in Historical Research from Birkbeck, University of London.