Mohamed Khalil

Mohamed Khalil possesses extensive experience in the call center and business intelligence sectors. Notably, at Teleperformance Egypt, Mohamed served as a Quality Assurance Coordinator, contributing to the design of call monitoring formats and quality standards. Earlier roles included serving as a Call Center Agent for the Western Union Project, addressing transaction and fraud issues. At Raya Contact Center, Mohamed was responsible for client information verification. More recently, at Teleperformance, positions included Business Intelligence Supervisor and Manager, where responsibilities encompassed creating interactive dashboards and quality reports while analyzing data to enhance business efficiency and profitability. Mohamed holds a Bachelor of Management Information Systems from Future Academy.