Mohamed Tliba

Mohamed Tliba has a diverse background in technical support and operational management spanning multiple roles and companies. Beginning as a Technicien Support at TECHCITY SOLUTIONS from 2007 to February 2009, responsibilities included managing incoming and outgoing calls and resolving technical issues. Subsequently, at Teleperformance France from April 2012 to January 2015, Mohamed held various leadership positions, including Responsable plateau, where the focus was on overseeing operational performance, managing a team of 150 collaborators, and ensuring adherence to quality and quantitative objectives. Additionally, roles such as Responsable d’équipe and Gestionnaire de compte client involved evaluating team performance, client relationship management, and strategic planning for a large telecommunication client. Earlier experience includes working as a Technicien HELPDESK at Econocom-Osiatis, providing IT and telecom support to EDF.