Moin Sheikh

Moin Sheikh has extensive experience in workforce management and customer service across various companies. Moin began a career as a Call Center Representative at Hogo Works Solutions Pvt. Ltd. and progressed to roles at Brain Work Solutions and Wipro, focusing on customer sales and technical assistance. Notably, Moin worked at Firstsource Solutions from June 2017 to January 2022, beginning as a Senior Customer Service Representative and advancing to Workforce Management Analyst, where responsibilities included forecasting, scheduling, and real-time adjustments to improve both customer and employee experiences. Currently, Moin serves as a Workforce Management Specialist at Teleperformance, managing employee schedules and performance monitoring. Moin's educational background includes a degree in Business/Commerce from Mother Mary English High School.