Mona Marvani is a seasoned professional with significant expertise in customer service delivery and client management. As the Founder and Director of Zen Consultancy Ltd from 2017 to 2018, they built strong partnerships by focusing on operational frameworks and employee engagement. Mona served as Operations Director at Arvato CRM Solutions from 2018 to 2023, overseeing strategic account development and operational service delivery. Previously, they held various leadership roles, including Business Manager at Teleperformance, where they successfully improved financial performance and client relationships. Mona earned a BA (Hons) in European Business Management from the University of Wales, completing their degree in 1999.
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