Mônica Beatriz is currently a Senior WFM Analyst at Teleperformance, where they continuously seek new challenges while advocating for diversity and inclusivity in the workplace. They previously held positions as an Analyst of WFM and a Junior Planning and Traffic Analyst at Flex Relacionamentos Inteligentes. Mônica has a background in chemistry from Faculdades Oswaldo Cruz and is pursuing a degree in Administration at Universidade São Judas Tadeu. Alongside their formal education, they have completed courses in SQL and Excel through Impacta Tecnologia.
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