Natalya Lima

Natalya Lima is a Senior Customer Experience and Operations Leader with over 10 years of experience in Customer Experience, Consumer Care, and omnichannel operations management. They have held leadership roles at various companies, including a recent position as a Senior Operations Coordinator at Teleperformance, where they oversee supervisors and manage customer experience across multiple digital channels. Previously, Natalya contributed to customer relationship management at 3mais and developed operations at AMARO and Forever 21. They hold a Bachelor's degree in Law from Faculdades Integradas Vianna Junior and completed a course in People Management at Ibmec.