Pallavi B. is a results-driven professional currently serving as a Senior Subject Matter Expert at Teleperformance, where they focus on enhancing service quality and ensuring compliance with industry standards. With experience as a Production Specialist at Fusion CX, Pallavi is developing skills in data analytics, utilizing Excel and dashboards to drive process improvement and business insights. Previously recognized for leadership and mentoring, they achieved significant reductions in refund non-compliance and earned multiple awards for performance excellence. Pallavi is now seeking opportunities as a Data Analyst to further leverage their expertise.
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