Pawan Gupta is a strategic and data-driven Workforce Management leader with over 15 years of experience in WFM, MIS, capacity planning, scheduling, and reporting within the BPO and telecom sectors. They have successfully led high-performing teams and optimized staffing levels to enhance operational efficiencies. Pawan is skilled in tools such as Avaya, Genesys, NICE IEX, and Salesforce, and has a strong proficiency in advanced Excel and SQL reporting. They hold an MBA in Accounting and Finance from Sikkim Manipal University and a Master of Commerce in Business Administration from the University of Rajasthan, and are currently seeking opportunities in dynamic, growth-focused organizations.
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