PJ Chen

PJ Chen has extensive experience in operations and quality assurance within the contact center and back-office sectors. Starting a career as a Customer Support Specialist at PayPal, PJ progressed to roles including HR Process Analyst at Accenture and APAC Transition and Transformation Manager at Hewlett Packard Enterprise. PJ held various senior leadership positions at Teleperformance, culminating in the role of Senior Director of Operations for Japan and the Rest of APAC, as well as overseeing Process Excellence initiatives. Additional experience includes managing Business Process Reengineering at McDonald's and serving as Quality Assurance Manager at Teleperformance China.