PP

Prachi Patel

Service Desk Analyst

Prachi Patel is an experienced IT professional with a strong background in customer service and technical support. With a Bachelor's degree in Computer Engineering from Gujarat Technological University and a postgraduate degree in Data Analytics for Business from St. Clair College, Prachi has worked in various roles, including Customer Service Representative at Lowe's Canada, Information Technology Help Desk Technician and Support Specialist at Infosys, and currently serves as a Service Desk Analyst at Teleperformance. In these roles, Prachi has successfully provided support for hardware and software issues, configured IT systems, and ensured alignment of IT policies with business needs, showcasing a blend of technical expertise and customer-focused service.

Location

Toronto, Canada

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