Rahul Mehta

Rahul Mehta has extensive experience in quality operations management, with a career spanning over 15 years across various leading companies. At Genpact, Rahul served as Manager of Quality Operations, overseeing quality processes in the Content Moderation domain for a major social media platform. Prior to this, Rahul held roles at Vodafone as Senior Manager and Quality Lead, where responsibilities included managing transactional quality and implementing performance management systems. Additionally, Rahul worked at IBM in customer service and quality lead roles, contributing to process improvements and monitoring CSAT scores. As Director of Quality at Teleperformance since March 2023, Rahul continues to drive excellence in quality operations. Furthermore, experience as Logistics Manager at Sterling Freights Pvt Ltd highlights expertise in shipping and logistics compliance. Rahul holds a Bachelor of Commerce degree from the University of Pune.