Reena K is a Workforce Management professional with over 12 years of experience in the ITES sector, currently serving as a WFM Manager at Teleperformance. Previously, Reena held roles such as Deputy Manager WFM at Concentrix and Team Lead WFM at Sitel, building a strong foundation in resource planning, forecasting, and scheduling. Reena has demonstrated expertise in leveraging tools like NICE IEX and Avaya to enhance workforce efficiency and customer experience. Committed to continuous learning and operational excellence, Reena aligns workforce strategies with organizational goals to drive measurable results.
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