Ricardo Suarez is an experienced IT Operations Director currently at Teleperformance Mexico since July 2013, overseeing the technological platform availability for the domestic market across five contact centers with over 5,000 stations. Previously, from December 2009 to July 2013, Ricardo served as a Sales Account Manager at Ikusi México, focusing on global strategies for contact center solutions and conducting presentations. Prior roles include Senior Project Manager at Ikusi México and Avaya, where responsibilities encompassed project management in government, enterprise, carriers, and financial sectors. Ricardo holds an engineering degree in systems from Universidad del Valle de Mexico, obtained between 1995 and 2000.
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