Rico Drilon is an Operations Manager with over 18 years of experience in managing call center operations, corporate training, and organizational development across various industries, including consumer services and technical support. Drilon has held multiple roles, such as Workshop Coordinator at ABS-CBN and Senior Training Associate for Corporate Training & Development at Ancilla Enterprise Development Consulting. Currently, Drilon oversees operations at Teleperformance, where a focus on customer engagement and employee development is prioritized. Drilon earned an AB degree from De La Salle University.
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