Sanjay Kumar is an experienced Workforce Management Professional currently serving as the Director of WFM at Teleperformance. With a demonstrated history in the outsourcing and customer service industry, they possess skills in forecasting, capacity planning, scheduling, real-time management, and people management. Sanjay's career includes roles such as Lead WFM Analyst at Concentrix and Assistant Manager WFM at both Convergys and Teleperformance. They hold a degree in Arts from Delhi University, which they completed in 2013.
Location
Gurgaon, India
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