Servete Alla

Servete Alla is currently a Global Quality Manager at Teleperformance, a position held since 2021, building on over a decade of experience in quality assurance for Italian customer service. Previously, from 2009 to 2021, Servete focused on enhancing customer experience by identifying root causes and developing action plans aimed at improving agent behavior and internal processes. Servete emphasizes the principle that a happy agent leads to a happy customer and actively shares best practices to elevate customer satisfaction metrics. Servete is also pursuing education at Aleksander Moisiu University.