Sheila Joy is a Senior Customer Experience Professional with over a decade of experience in driving organizational evolution through strategic alignment of teams and technology. They have served in various roles including Director of Operations at TP and Senior Service Delivery Manager at Majorel, where they continue to excel in customer engagement and operational analytics. Sheila's background includes positions such as Customer Experience Manager at Proto Energy Kenya and Senior Customer Experience Manager at Medical Administrator Kenya Limited, demonstrating expertise in CX strategy and digital technology implementation. They specialize in orchestrating complex operations and leading change to deliver tangible business value.
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