Shilpy Kainth is a dedicated professional with over 17 years of experience in BPO operations, service delivery, and team management. Currently serving as the Director of Operations at TP, Shilpy previously held a position as a Senior Operations Manager at TaskUs and a Delivery Manager at Concentrix Daksh Services, where they successfully managed teams and ensured high levels of client satisfaction across multiple sectors including healthcare and telecommunications. Shilpy is Green Belt certified and has extensive expertise in managing multilingual operations and driving process improvements. They hold a Bachelor's degree in Information Technology from Sikkim Manipal University.
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