Shorouk Merdan

Shorouk Merdan has extensive experience in customer service and administration, beginning as a Human Resources Assistant at SEWS-Eg Sumitomo Egypt in 2011, where responsibilities included administrative support and document management. From August 2016 to September 2020, Shorouk worked as a Customer Service Specialist at Oxford Education Centre, engaging with clients to provide information about courses and managing customer records. Currently employed as a Customer Service Representative at Teleperformance since October 2020, Shorouk handles inquiries for a healthcare client while ensuring compliance with regulations such as HIPAA. Shorouk holds a Bachelor of Commerce degree in Accounting from Port Said University.