Sofya Mourchid

Sofya Mourchid is currently the Quality & Training Manager at Teleperformance, where they lead the Quality & Training team to ensure excellence in content moderation and oversee training programs to enhance team performance. Previously, they worked as a Customer Experience and Training Expert at INTELCIA, where they identified areas for improvement in client relations and developed tailored training modules. Sofya has also gained valuable experience in various marketing and customer service roles across several organizations, including Wellincom and Softgroup.ma. They hold a Master's degree in Marketing and Business Strategy from Université Mundiapolis Nouaceur.