Sonal Dhaliwal is currently the Service Delivery Head at Teleperformance, boasting over eight years of experience in BPO and ITES organizations. Previously, Sonal held various positions at Dell, where responsibilities ranged from Advanced Resolution Expert to Team Manager, focusing on customer service and operational improvements. At Reliance Brands Limited, Sonal served as Store Director, overseeing multiple retail outlets and managing profitability strategies. Sonal's educational background includes a Bachelor of Arts in Humanities from Panjab University, completed in 2000.
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