Thiago Freire

Thiago Freire is a Bilingual Training and Quality Coordinator with a focus on people management and continuous improvement in customer experience. They currently lead a quality team, conducting internal audits and performance analyses to enhance processes and productivity. Previously, Thiago has held positions as a Quality Monitoring Technician and Bilingual Quality Monitor, where they specialized in operational and quality KPI analyses. Thiago holds a degree in Human Resource Management and a Licentiate in History from esteemed institutions.