Thiago Maia

Thiago Maia is a Global Senior Operations Manager at Teleperformance, where they oversee global operations and focus on delivering exceptional customer support through effective CRM strategies. With a background in managing remote teams and process improvement, Thiago spent three years refining operational efficiency and overseeing significant projects. They previously held various roles, including Operations Manager at Teleperformance Brasil and Community Operations Manager at Uber. Thiago holds a Master of Business Administration in Operations Management and a degree in Production Engineering from Universidade Estácio de Sá, and they continue to pursue studies in Social Sciences at UFRN.