Thomas Schein is a seasoned operations professional currently serving as Vice President of Customer Experience at Teleperformance. With over eight years of experience in various roles, including Director of Operations and Call Center Director, they have successfully managed teams of 200 to over 3,000 FTE across multiple domestic locations. Thomas has a proven track record of implementing policies to enhance client rankings and consistently improving performance metrics in response to evolving client demands. They hold a trade certification in Web/Multimedia Management and Webmaster from Springfield CTC.
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