Vivek Sharma

Vivek Sharma is the Director of Workforce Management at Teleperformance, where they lead a team focused on optimizing resource planning, forecasting, and scheduling across various sectors. With over nine years of experience in workforce operations and client services, Vivek has developed expertise in data science and intelligent automation, contributing to process improvements and operational efficiencies. Prior to their current role, Vivek held positions in workforce management at Aegis Gurgaon and Intelenet Global Services, among others. Vivek earned a Bachelor's degree in Psychology from Kalinga University and a Graduation Diploma in Business Administration from NIM.