Vivek Tewari is a seasoned BPO professional with over 16 years of experience in managing contact center operations for various Fortune clientele, specializing in domestic telecom, BFSI, food delivery, and customer care services. Currently, they serve as the Senior Manager of Operations at Teleperformance, overseeing the Kolkata operations with a team of approximately 500 customer care executives. Previously, Vivek held managerial roles at Serco Global Services, KocharTech, Aegis Global, and Intelenet Global Services, garnering multiple awards for excellence in management and client satisfaction. Vivek earned a bachelor's degree in Commerce from Rajasthan University and is currently pursuing an MBA from ICFAI University, Tripura.
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