Winnie Enikele

Winnie Enikele is a skilled Customer Experience Manager and Quality Assurance Analyst currently employed at Teleperformance Nigeria, where responsibilities include overseeing customer service quality assurance and improving agent performance through coaching. Prior to this role, Winnie served as a Quality Assurance Analyst at Interswitch Group, focusing on customer support quality enhancement through audits and data analysis. Experience also includes positions at Assets Microfinance Bank and a significant tenure at Ecobank Nigeria, where roles ranged from Quality Assurance Analyst to Senior Customer Relationship Management Consultant, emphasizing sales performance improvement and client relationship management. Winnie holds a Bachelor of Arts in French from Olabisi Onabanjo University.