Youssef Boukharras is currently the Cross-functional Learning, Development & Quality Manager for West Africa at Teleperformance. Previously, they served as the Regional Quality, Process, and Training Manager at Majorel Africa from 2020 to 2023 and held the position of Voice of the Customer Manager at Intelcia from 2017 to 2020. With a strong foundation in Total Quality Management and Six Sigma principles, Youssef has effectively managed cross-functional quality projects and addressed client needs across Africa, Europe, and the Indian Ocean. They have also gained experience in recruitment and agency management, with educational credentials in management and commercial techniques from institutions in Lyon and Aix Marseille.
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