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Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

Outsourcing

Teleperformance

Teleperformance's headquarters in Paris, France

This department manages client relations, oversees service delivery, and develops business solutions to enhance customer experience and operational efficiency.

Client Services and Operations

This department focuses on assisting customers by addressing inquiries, resolving issues, and providing support related to products and services.

Customer Support Services

This department oversees and optimizes operational processes to ensure efficient and effective business functions.

Operations Management

This department focuses on ensuring that products and services meet established quality standards through systematic evaluation and analysis.

Quality Assurance

This department provides assistance and solutions for technical issues, ensuring efficient support for customers and internal users.

Technical Support

This department manages employee relations, recruitment, and overall workforce development.

Human Resources

This department focuses on optimizing staffing and scheduling to ensure efficient workforce utilization and performance.

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Other teams

Customer Support Services

Operations Management

Quality Assurance

Technical Support

Human Resources

Workforce Management