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Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

Outsourcing

Teleperformance

Teleperformance's headquarters in Paris, France

The Information Technology team at Teleperformance is responsible for overseeing and optimizing the company's technological infrastructure and services. This team ensures seamless IT service delivery, manages global IT projects, and provides technical support to enhance customer interactions. By leveraging digital solutions and analytics, they play a crucial role in maintaining operational efficiency and enabling the organization to meet the diverse needs of its clients.

Information Technology

The Leadership Team at Teleperformance drives strategic direction and operational excellence across the organization. Comprised of top executives from various sectors, this team focuses on fostering innovation, enhancing client solutions, and ensuring compliance while promoting a culture of diversity and inclusivity. Their collective expertise ensures that Teleperformance remains a leader in delivering exceptional customer experiences and efficient services globally.

Leadership Team

The Human Resources and Talent Acquisition team at Teleperformance is responsible for attracting, hiring, and developing top talent to ensure a skilled workforce that meets the company’s diverse service needs. This team focuses on implementing effective recruitment strategies, fostering employee engagement, and supporting professional development through learning initiatives. They also manage employee relations and ensure compliance with global HR standards, contributing to a positive and inclusive workplace culture.

Human Resources and Talent Acquisition

The Operations and Process Improvement team at Teleperformance focuses on enhancing operational efficiency and effectiveness across customer experience management services. This team analyzes workflows, implements Lean Six Sigma methodologies, and drives continuous improvement initiatives to optimize processes, ensuring high-quality customer interactions and meeting organizational goals. Through collaboration among various management levels and roles, they strive to foster a culture of excellence and innovation within the organization.

Operations and Process Improvement

The Business Development and Sales team at Teleperformance is responsible for driving revenue growth by identifying new business opportunities and establishing strategic partnerships. They collaborate with various sectors, including technology and digital advertising, to offer tailored solutions that enhance customer interactions for global clients. This team's efforts are essential in expanding Teleperformance’s market presence and ensuring the company meets the evolving needs of its esteemed clientele.

Business Development and Sales

The Client Services and Customer Experience team at Teleperformance is dedicated to enhancing customer satisfaction and loyalty by delivering exceptional service across various channels. They collaborate with clients to develop tailored solutions, oversee the execution of customer support strategies, and leverage data analytics to continually refine the customer journey. This team plays a pivotal role in ensuring seamless interactions between renowned brands and their customers, driving both operational excellence and innovative customer experiences.

Client Services and Customer Experience

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Other teams

Leadership Team

Human Resources and Talent Acquisition

Operations and Process Improvement