Jelena Mićović

Jelena Mićović is a skilled professional with experience in account growth management and service quality engineering. At Telesign since August 2019, Jelena has held the positions of Senior Account Growth Manager and Account Growth Manager, focusing on developing and executing messaging strategies for large enterprise customers and creating action plans to enhance customer usage. Previous roles at Telesign include Service Quality Engineer and Service Quality Technician, where Jelena monitored SMS routes and ensured quality of service. Prior experience as a self-employed freelance technician included configuring equipment, diagnosing issues, and providing support in a call center environment. Education includes a degree from ICT College of Vocational Studies, Cisco certification in CCNA Routing & Switching, and graduation from the High School of Economics "Knjaz Milos" in Serbia.