Michael Cayanan

Michael Cayanan has extensive experience in technical support and management roles within the customer service industry, currently serving as a Verizon Sales Service Supervisor at TeleTech Philippines since April 2017. Previous positions include Team Lead Supervisor at Sykes Philippines, where responsibilities included managing call center agents and meeting performance metrics, as well as various technical support roles for companies such as IBM and Convergys Philippines, focusing on troubleshooting Apple devices and assisting customers with technical issues for telecom services. Michael’s career began in parts management at Hawthorne Machinery Corporation, where strategic planning and operations coordination were key responsibilities. Michael holds a Bachelor of Science in Business Management from Colegio De San Juan De Letran, earned between 1986 and 1990.