TeleTech Philippines
Michael Cayanan has extensive experience in technical support and management roles within the customer service industry, currently serving as a Verizon Sales Service Supervisor at TeleTech Philippines since April 2017. Previous positions include Team Lead Supervisor at Sykes Philippines, where responsibilities included managing call center agents and meeting performance metrics, as well as various technical support roles for companies such as IBM and Convergys Philippines, focusing on troubleshooting Apple devices and assisting customers with technical issues for telecom services. Michael’s career began in parts management at Hawthorne Machinery Corporation, where strategic planning and operations coordination were key responsibilities. Michael holds a Bachelor of Science in Business Management from Colegio De San Juan De Letran, earned between 1986 and 1990.
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TeleTech Philippines
At TTEC, you can enjoy a fast-paced career that offers exciting professional development and career growth opportunities. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. Founded in 1982, TTEC has 50,000 employees operating across six continents, with 18 delivery centers in the Philippines. We are excited to launch our new brand image to continue using a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. We help brands make every interaction they have with a customer—whether it’s face-to-face, online, over the phone, on social media, or via a mobile app—simple, personal and exceptional! Now, how cool is that? Not only will you have the chance to create amazing experiences for yourself, you’ll get to help create them for others. So jump on board, join our journey, and take your career amazing places along the way! #experienceTTEC