Kayla Johnson is an experienced technical support professional with a strong background in providing timely and effective assistance across various IT environments. Currently serving as a Technical Support Engineer III at TeleTracking since December 2021, Kayla has advanced through multiple roles within the company, contributing to post-implementation support and problem resolution through detailed case documentation and collaborative troubleshooting. Prior experience includes positions as a Help Desk Engineer at Technology Services Group, an IT Computer Support Technician at Delaware North, and an IT/Systems Support Specialist at Jesuit Worldwide Learning, where Kayla developed a robust skill set in customer support, technical issue analysis, and team collaboration. Kayla holds an Associate of Arts in Information Technology with a focus on Computer Programming from the University of Phoenix.
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