Joel Knight

Joel Knight has a diverse work experience spanning over two decades. Joel is currently working at TeleVet as the Chief Customer Officer since October 2022. Prior to that, Joel worked at WP Engine for eight years, where they held various positions including Vice President of Customer Experience and Vice President of Product Management.

Before WP Engine, Joel was the Vice President of Client Services at Edgecase, where they played a crucial role in launching the company to the market and was responsible for sales engineering, customer success, implementation, support, and revenue retention. Joel also designed and built the data service model and distributed curation team for Edgecase's ecommerce product discovery offering.

Prior to Edgecase, Joel served as the Vice President of Client Services at BlackLocus, where they helped the company pivot into the Enterprise market and led customer success, implementation, support, and revenue retention for their pricing intelligence SaaS offering.

Joel began their career at Bazaarvoice, where they held multiple roles including Director of Client Innovation, Director of Technical Services, and Director of Client Success. Joel was responsible for various aspects such as sales engineering, technical account management, professional services, project management, and customer retention.

Before joining Bazaarvoice, Joel worked at National Instruments as an IT Programmer Analyst and Team Lead. Joel was responsible for application development, project management, and leading a team of developers supporting ecommerce integration with backend systems.

Overall, Joel Knight has a strong background in customer experience, product management, client services, sales engineering, and project management. Joel has extensive experience working with SaaS companies and driving revenue growth through customer success and retention initiatives.

Joel Knight attended Texas McCombs School of Business from 1998 to 2002, where they earned a Bachelor of Business Administration (BBA) degree. During their time at the school, they specialized in the Business Honors Program and focused on Management Information Systems (MIS).