Gemma Hancox

Gemma Hancox has over 25 years of experience in customer service and finance roles, currently serving as the Customer Contact Group Manager at Telford & Wrekin Council since December 2008, with previous positions as Customer Service Team Lead and Customer Service Advisor. Prior to this, Gemma worked as an Underwriter at Promise Finance from November 2000 to April 2008, and as a Telephone Mortgage Seller/Processor at Natwest Mortgage Services from June 1996 to October 2000, specializing in selling and processing mortgage products in a call center environment. Gemma completed education at Idsall School from 1987 to 1991.