Amit Gogna is a seasoned professional with extensive experience in product management and customer success across various sectors, including telecommunications and digital services. Currently serving as Group Product Manager for the Agent Experience Platform at Telia since January 2022, Amit has successfully led sales and support platform initiatives, aligning cross-functional teams and prioritizing key customer experience metrics. Prior roles include Head of Customer Success at Tech Mahindra, where Amit consulted on strategic roadmaps, enhanced customer experience, and led automation efforts. Amit's previous experience includes significant leadership positions in digital transformation and product management at leading companies such as Reliance Jio and a technology startup, Techcrew Solutions. Amit holds a Bachelor of Engineering degree from Savitribai Phule Pune University.
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