Helen Perman

Helen Perman has extensive experience in the telecommunications industry, currently serving as a Senior Change Manager B2B at Telia since December 2007, focusing on process improvement and change management in operational B2B services. Responsibilities include ensuring the implementation of new products, services, and work methods in alignment with the ADKAR model. Previously, Helen held positions as a Process Specialist and as a Team Leader, responsible for overseeing a billing team within the corporate customer service department. Helen also worked as a Competence Coach, providing coaching, training, and involvement in the development of new products and services. Early career experience includes working as a Customer Service Advisor at Telia and as a Restaurant Crew Member at McDonald's between 2005 and 2007. Helen completed education at Huddingegymnasiet.