Dimitri Erlangga

Dimitri Erlangga is a seasoned professional with extensive experience in customer care and marketing within the telecommunications sector. Currently serving in two roles at Telkomsel, focusing on Customer Care Journey & Experience and Fixed Broadband Customer Journey & Experience since July 2023, Dimitri previously held multiple positions at Telkom Indonesia from July 2020 to July 2023, including Head of Representative Office and Operation Maintenance Officer. Dimitri's earlier career includes a role as Brand Executive at PT. Wismilak Inti Makmur, Tbk., where responsibilities encompassed brand building and development from November 2018 to July 2020. Additionally, Dimitri has engaged in research assistant roles at both University of Airlangga and Monash University Malaysia, contributing to studies on international perceptions and the relationship between socioeconomic status and cognitive function. Dimitri obtained a Master’s degree in Management from Universitas Airlangga between 2014 and 2018.