Metra C. Utama

SVP Customer Experience Management

Metra C. Utama, a seasoned professional at Telkomsel since July 2004, currently holds the position of SVP Corporate Effectiveness, Strategic Control, and Synergy. With extensive experience in IT strategy, architecture, governance, and digital transformation, Metra has led significant initiatives such as the Cloud Transformation for Digital Channels and the SAP S4/Hana ERP upgrade. Previous roles include SVP Architecture, Strategy, and Solutions; SVP Business IT Delivery; and VP IT Digital Enablement, each contributing to advancements in technological frameworks and operational efficiency. Metra has a Master of Management from the University of Indonesia and a Bachelor's degree in Electrical and Electronics Engineering from Institut Teknologi Bandung. Prior to Telkomsel, experience included roles at Business and Technology Advisors and CNRG ITB, focusing on IT strategy and network technology research.

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